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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

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About the Author

Don Tapping has worked for over twenty years to eliminate waste and improve bottom-line results in the telecommunications, medical, automotive, industrial, and aerospace industries. Tapping directed the lean implementation for Eaton Aerospace Division for over 5 years, with similar duties prior to that at Schlumberger Technologies, UNISTRUT Corporation, and Data Scan Services. Tom Shuker has over thirty years’ experience in manufacturing and is currently President of Lean Concepts, LLC. Shuker recently participated in lean implementation within General Motors Corporation including two years at New United Motors Manufacturing, Inc. (NUMMI), a joint GM-Toyota Assembly Plant. He has also consulted for other manufacturers in the implementation of their lean manufacturing systems including Herman Miller, Autocam, Merilatt, Medtronics, Caterpillar, and Aeroquip Corporation–Division of Eaton.

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Product details

Paperback: 176 pages

Publisher: Productivity Press; PAP/CDR edition (February 22, 2003)

Language: English

ISBN-10: 1563272466

ISBN-13: 978-1563272462

Product Dimensions:

8.2 x 0.5 x 11 inches

Shipping Weight: 1.2 pounds (View shipping rates and policies)

Average Customer Review:

4.3 out of 5 stars

13 customer reviews

Amazon Best Sellers Rank:

#604,720 in Books (See Top 100 in Books)

Ok, don't buy this book as a general "lean office" book - it's not that. It's ALL about mapping a value stream, running projects based on the value stream, and using VSM as the management tool for a lean office. I like that, but I felt that this book spends far too much time focused on the one tool, and doesn't emphasize that it's one tool that is part of an overall management system that will just require more.Pros:- Excellent, thorough, breakdown of VSM in the office- Focused entirely on an office/service environment. It's not a retread with "manufacturing" replaced with "service" like some books.- Visual, with excellent pictures and examples throughoutCons:- Only emphasizes one tool- The wastes discussion was weak compared to other office books - I found several others to cover them much more thoroughly, with better examples.

I found this to be a good book on translating the tools of manufacturing to an office environment. It communicates all of the basics that are required.I've attended one of this consulting group's manufacturing classes. I found them to be dead on. I like the way they handled the accounting/cost/metric relationship to lean production. Basically, the current accounting standards will cause you to do things in opposition to what lean principles will have you do.In some other office scenarios, I think this more traditional approach will not have all the pieces or tools required. I work in an industry where order entry is significantly more complex than the examples presented, a much higher degree of interaction with other players is required, and rework loops are significant part of the process (customer driven rework). ANITECH has an approach that tracks the information flow surrounding the work process, while applying the same lean techniques that are presented in this book.Tracking the information flow provides an opportunity to sort out, automate, and lean out that information flow. There is tremendous leverage in this concept.

This book has good information in it. It repeats alot of the information over and over again. It's worth a quick read.

I have found nothing else this good for the Lean Office Value Stream Management.

As described.

This is the kind of guide you need to get started together with professional help from outside your organization. As they say, there are no Lean experts, only more experienced people - it shows that Tom Shuker belongs to this category.

"Value Stream Management for the Lean Office" provides a clear and uncomplicated approach to implementing lean in an administrative environment. At $45 for 150 pages of text it is pricey, but is it worth it ? That, I think, depends on your need. On the plus side the book is very clearly written and lays out a step by step route to lean in the office. Mapping forms and charts to use are presented on the accompanying CD-ROM. It is a straightforward approach which might well suit a fairly small office environment with processes that are not too complicated. However, "simple" can easily become "simplistic" and the book does not adequately cover the issues pertaining in a large or complex environment, with lots of interaction between departments, people or activities. In addition the book provides very little background to lean and no discussion of the philosophy on which lean rests. Thus the book lists stages and actions without giving the reader an understanding of the reasoning or concepts behind lean.If you have a straightforward office environment, perhaps in a small business, then this book should help you. If your needs are more complex, then you should probably look elsewhere.

This book is really hard to be rated. Knowing already about JIT/Lean and especially about QRM-approach, I was looking for a book about value stream mapping and office operations to get started (beginner).First of all, lets start to take a look what I found helpful about this book. The book provides good information about related issues as pitch, heijunka, selecting product-families for determining common processes (known to people with part grouping experiences etc.) and especially about the required project-management.On the other side the book is weak about explaining the VSM technique itself. This is mainly related to the example chosen, which I found hard to understand and not very helpful. E.g. the key about data to be collected - to describe every process-step itself as L/T, processing time and many more - is only weak described. Without this, you might be able to draw your VSM, but the later good overview/ visualization and optimization opportunity is lost. This can be done much better!Books as e.g. Complete Lean Enterprise do a much better job here and the example of a company used is much better to explain VSM for people working in industrial environment. Reading this book is easy and understandable - straight forward!As a beginner in this area, I therefore stick to the book Complete Lean Enterprise and for some special issues, I sometimes use this book rated here. This book here looks a little bit like a summary of lots of important different points about VSM, but I'm personally in favore of books based on simple and realistic examples where text and figures can be simply followed. Without the additional and helpful information provided in this book, I would have given it a rating of 2 stars or even less..Best Regards,Oliver

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Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas PDF